❓ I have experienced a bug. How can I report it?
Question: I have experienced a bug. How can I report it?
If you ever were to experience a bug, error, or anything else which seems unintentional, it is important that you report your encounter in order to have it fixed as soon as possible. However, some issues may be a result of other causes than a bug within the addon itself. It is therefore recommended that you follow the instructions below.
1. Updating the addon to the latest version
Make sure that you are using the latest version of the addon by downloading the latest version from Gmodstore. If you are having issues with combining EdgeHUD, EdgeScoreboard, or EdgeF4, make sure that all addons are using the latest version.
2. Reinstalling the addon
Sometimes files can be corrupted when downloaded or uploaded to your server. You should therefore attempt to re-download the addon from Gmodstore and re-upload it to your server. You may also try to upload the addon using different alternatives such as control panel upload, FTP-upload, etc.
3. Custom addon modifications
In case that you have performed custom modifications to the addon, these should be restored before opening a support ticket. This is to ensure that given errors are accurate and that the bug isn't caused by yourself. The addon changes should be restored by reinstalling the addon from Gmodstore to ensure that no modifications are forgotten.
4. Have you installed any new addons? Try to remove them.
In case that you recently have installed any new addons onto your server and that problems start occurring after that, you should attempt to temporarily remove the newly installed addons. This will allow you to make an efficient conclusion if the newly installed addons may be conflicting with EdgeF4 and will provide essential information when fixing the conflict.
5. Open a support ticket
If you have followed all the steps above, you may now create a support ticket. Provide essential information such as console logs, errors, etc, in order to have the issue resolved as soon as possible. Support tickets can be created through the Gmodstore ticket system, located on the EdgeF4 store page.