Pivity

What to do when you don't get support?

Last read Never
#1

I bought aHUD a while back and it works fine for the most part other than the multiple bugs that I sent to the developer of aHud over 3 weeks ago who has yet to respond.

Proof: https://gyazo.com/d6c5642dfdddd9c3d778c43ba7b96aca

Links in Screenshot: https://gyazo.com/19fff79b909f4fa9ce3dbbb8ce8d0872 - The problem here is obvious. https://gyazo.com/63328327b04fbffe8c279b5279495c1e -There's no reason the voicechat boxes should be this high on the screen. It's similar to the first screenshot bug. https://gyazo.com/62e12ca6fd6d26eec502e1afdd863f76 - The voicechats never fully remove themselves.

Ignore the overlapping HUDs, that was my fault.

*I sent the tickets in when his name had "Back on the 16th (of August)" in his name. I patiently waited until then, still received no support.

#2

Inform a moderator and ask for permission to start a PayPal dispute

Agree x 1
#3
ByBillyat 30th of August 2016 15:34:37
Inform a moderator and ask for permission to start a PayPal dispute

Alright, thank you.

#4

Read the content creators name.....

#5
ByLukeat 30th of August 2016 15:58:16
Read the content creators name.....

Hey bud, you mind reading my entire post? "*I sent the tickets in when his name had "Back on the 16th (of August)" in his name. I patiently waited until then, still received no support."

#6

Yeah, but his name now says, away until 9th sept so you wont get support until then :P but remember bud, People have lives

#7

I waited from the date I purchased the script (the 9th of August I believe) up until today. I believe within 3 weeks you should have 30 seconds to be able to reply to a support ticket, whether you fix the problem or not.

#8

Well i mean his name is until the 9th of sept so i mean your gonna have to wait in my opinion

Funny x 1
#9

Obviously but you're completely missing the point. If you care to look at the first screenshot you can obviously see that those tickets were all sent in 3 weeks ago. I'm complaining about now having support from then to now, I don't give a fuck about when he changed his name to "until the 9th" because he had plenty of time in between the 16th and whenever he changed his name to that to respond to the tickets.

Do you understand now?

#10

Yeah i do understand, but my point is people have lives

Disagree x 1Funny x 1
#11
ByLukeat 30th of August 2016 16:07:21
Well i mean his name is until the 9th of sept so i mean your gonna have to wait in my opinion

At least he can reply to a support ticket saying he's sorry that he won't be able to help until the 9th?

I mean he can comment on his script np so he might get more customers enter image description here

Comment

#12
ByLukeat 30th of August 2016 16:14:09
Yeah i do understand, but my point is people have lives

Bud, you're very dense.

Edited

ByPatat 30th of August 2016 16:15:19
At least he can reply to a support ticket saying he's sorry that he won't be able to help cuz of until the 9th?I mean he can comment on his script np so he might get more customersenter image description hereComment

Thank you, Pat. The bottom of your screenshot actually answers my question.

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