How to not open bad tickets
Seriously, read the description and use common sense before opening a ticket.
Recently we (Content creators) saw an increase in the number of stupid tickets, or ticket that could have been avoided.
You have no idea in how many times I had to say "Read the description", simply because people don't care about wasting our time, they just want to get their little issue fixed, even if opening a ticket -the lazy and selfish way- is way slower than taking 25 secs to read the description.
I'm talking about tickets like
- "Where can i get the content ?" (It's supposed to be supplied with the addon/It's client side only so added with resource.AddWorkshop)
- Where is the config (Stop being a lazy ass, it's either in autorun or in the root of lua/addon_name/, use your brain
- What did you change in the last update ? (Read the fucking changelogs maybe ?)
Obviously, this is only few people, but even is small number of people can be annoying as hell since they're doing (personally) ~25% of my tickets, and the more ticket like this i get the more i want to make people pay for support.
When buying the addon you paid for the time we spent working on it. Not for the time we will spend doing the """"""tech""""" support.
And yes, some addons get released with bugs, and support here should be included for free, but anything else with "ASSISTED BREATHING TIER QUESTION" should be charged.
There are others issues i want to address here, this it's actually linked to tickets that have a legitimate reason to exist, it's either linked to a bug or to the addon not working at all for various reasons.
✅ Good shit we wanna see in all the bugs/issue tickets (use common sense to see if it applies, if not sure, it applies):
- Full logs in your first message
- Full step by step way to reproduce, if you're not sure, record a video
- IP+PORT Of your server if we need to join
🔴 Bad shit we don't want to see
- Do not threaten us to dispute/chargeback, you'll get banned and we'll keep the money, win win for us, no support to do and we keep the money
- Do not ask for refunds, you won't get any. Plus when you're asking for refunds on multiple addons, we know it because we talk to each-others, so you'll be flagged as a dick.
- Do not blackmail us with bad reviews, it's not working.
- You don't know better than us, so if we're telling you to do something, do it, don't try to skip any step or do anything else. Either way you can forget about getting any help. (Yes, it can sounds cocky but that's the truth)
- "I got a bug pls help"
- "It's not working"
- Pretty much anything I can answer with
🚩 Additional notes
- When we tell you do to something, like grabbing the logs, we will high likely provide you a guide to do so, so follow it, don't skip any step, because we will know it, you will fuck up things and it will waste our time. If you didn't understand, say it, don't try to improvise.
- Don't ask the dev to come on the server to debug stuff, we don't have time for that, if the dev need to come he will tell you, and be sure to have some tools to help debugging like
https://github.com/Metastruct/EPOE -- reading server console from client
https://steamcommunity.com/sharedfiles/filedetails/?id=107905654 -- luapad because runnig code with ulx lua_run is gay
- Si t'es pas sûr que le gars à qui te parle est Français, bah parles Anglais, si tu peux pas, bah ouvres pas de ticket banane, bah ouais fallait écouter en cours d'Anglais
- The average answer time can vary a lot, timezone, day of the week, vacations etc so be patient, if you think the dev forgot about it, bump it asking if there is anything new, if he doesn't answer after few days, then report the script
- We're (My personal opinion) not asking you to be polite, we're asking you to not be cocky/dicks (It's a plus if you do what we're telling you to do).
Hypothetically, you can get your issue fixed in two messages, your message and ours, but it only rarely happen.
ByLAST OF USat 8th of August 2018 09:05:22
looool, i think im one of them. Sorry bud :)
You didn't open any ticket ;)
This Disrespectful GUY actually created this topic as soon as he banned me from his DRM & refunded me because he couldn't actually fix my problem with his OWN add-on.
Really rude I wouldn't advise opening a support ticket with him or even buying his scripts (DRM Sucks!).
He will act like he is above you just because he got every rights to ban you from his script because you are not fast enough to send him your console.log. I'm really not with all that drama stuff, but people must know who he really is.
refunded me because he couldn't actually fix my problem
No, i couldn't fix your autism
(DRM Sucks!).
I wouldn't have refunded you without the DRM.
He will act like he is above you
I'm not acting, "i'm above" you because you can't understand shit
I'm telling you to read your console, you manage to find the message after long minutes and then, instead of reading it like a normal person, you decide to copy/paste it to me
Then you decided to ignore two times the guide i sent you (the one we can see in the screenshot), first you sent me some clientside error instead of send me the serverside logs, then you decided to filter the serverside logs because "the rest wasn't linked to ghomes".
Here you're trying to act like the dude that know shit by filtering the logs yourself, but since you don't know shit your filter obviously sucks.
I refunded you so stop bitching, be glad i didn't charge you for wasting my time with your autism
From the start you could have been anything else that a lazy ass, but no, instead of reading your god damn console and seeing this message, you decided to open a ticket, ignoring multiple times the guide i sent you and then crying because your autism made me refund you.
HOLD ON LETS IGNORE THE PART 1 AND READ THE PART 2
Edited Any Content creator here will agree with with me because we ALL have to deal with retards like you.
(Any but freemmaann, he even takes time talking to leakers)
Edited And yes i made this thread because of you, and people like you, i would not be getting this if i were wrong
Being "nice" is not enough and this is not what we're asking you, we're asking you to know how to use a computer
Reminds me of this one guy that kept asking for support because my scoreboard was completely broken, turns out he was unable to follow a simple installation guide which is literally a one liner
After 30~ replies, 1 chargeback threat & 1 star review later I told him to give me FTP access so I could fix the issue, literally took me 10 seconds just to drag the scoreboard into the addons folder, I closed the ticket and never heard from him since.
It actually surprises me how some of these people managed to pay and run a server, let alone register on gmodstore without asking for help every 2 second.
Even though there was a huge language barrier as the guy was a non-english speaker, I would think that a simple "drag & drop" would not be difficult to understand, guess I was wrong.. lol.
These people actually affect my responses towards other people as well, it's like they've scarred me for life. Supporting is not a healthy environment.