[NOTICE] 17/05/2017 : Purchase Delays
Over the past day or so, customers have been complaining about scripts not being added to their accounts once paid for. If this is the case with you, please contact the developer that you purchased the script from, with a copy of your PayPal invoice and associated paypal e-mail address. The developer can grant manual access for your account to the script.
We want to stress that if you purchase a script, and notice that it is not listed in your purchased scripts section; please do not start requesting refunds or assuming your money was just taken. This is just a minor issue with PayPal.
Unfortunately, the PayPal API is having a seizure at the moment and there's nothing we can do on our end to correct this issue. The pending purchases will eventually push out of the queue and everything will be restored to normal(ish). This is an issue with PayPal; NOT Gmodstore.
No need to keep posting threads, simply contact the developer. Everything should be back to normal operations soon enough. We apologize for the inconvenience.
Additional Note As Per Nookyava: Do NOT just go into paypal and dispute/chargeback on a script you purchased but don't have access to yet. Attempt to make contact with the developer. If you do not get a response within 24-48 hours, contact a Gmodstore staff member and let us know. If you go into PayPal and just do a dispute or chargeback, you will be banned permanently from the entire site and lose access to any and all other scripts you've purchased.
Regards, Richard Gmodstore
French translation
Depuis quelques jours maintenant, des clients se sont plaints de ne pas avoir reçu leurs scripts après paiement. Si cela vous est arrivé, veuillez contacter le développeur du script que vous avez acheté, avec une copie de votre transaction PayPal et l'adresse e-mail PayPal associée. Le développeur peut manuellement vous donner l'accès au script.
Nous insistons sur le fait que si vous achetez un script et que vous ne l'avez pas reçu; ne demandez pas de remboursement et ne criez pas au vol. C'est un problème mineur avec PayPal.
Malheuresement, l'API PayPal a quelques problèmes en ce moment et il n'y a rien qu'on puisse faire pour rectifier la situation. Les achats en attente seront éventuellement pris en compte et tout devrait retourner à la normale. C'est un problème chez PayPal, pas chez gmodstore.
Pas la peine de poster des messages partout, contactez simplement le développeur. Tout devrait retourner à la normale bientôt. Nous nous excusions du dérangement causé.
German translation
Im laufe des vergangenden Tages haben sich viele Kunden über nicht erhaltene Addons beschwert, welche von Ihnen bezahlt worden. Sollte dieser Fall auch dich betreffen, wende dich bitte an den Entwickler, von dem du das Addon bezogen hast, mit einer Kopie deiner Rechnung und der dazugehörigen Paypal Email-Adresse. Der Entwickler kann Ihnen darauf hin manuell Zugang zu dem Addon einrichten.
Wir möchten nochmals explizit darauf hinweisen, dass wenn Ihr ein Addon kauft und es nicht in euren gekauften Addons auftaucht, unter keinen Umständen annimmt, dass das Geld verschwunden ist oder eine Stonierung einleitet. Dies ist nur ein kleineres Problem, welches aktuell mit Paypal auftritt.
Leider hat die PayPal API im Moment einige Probleme und es gibt nichts, welches wir an unserem Ende machen können um dieses Problem zu beheben. Die noch nicht verabeiteten Zahlungen werden irgendwann aus der Warteliste fallen und dann wird alles wieder zum Normalzustand zurückkehren. Dies ist ein Problem mit PayPal, NICHT Gmodstore.
Es gibt keinen Grund weiterhin Themen zu dieser Thematik zu erstellen. Kontaktiert einfach den Entwickler. Alles sollte bald wieder normal verlaufen. Wir entschuldigen uns für diese Unannehmlichkeit.
Zusätzliche Notiz: Wie Nookyava bereits gesagt hatte: Loggt euch NICHT einfach in PayPal ein und erstellt einen Konflikt / Zurückbuchung auf Addons, welche Ihr gekauft aber nicht erhalten habt. Versucht zuerst den Entwickler zu kontaktieren. Solltet ihr nach 24-48 Stunden keine Resonanz bekommen, wendet euch bitte an ein Gmodstore Team Mitglied und sagt uns bescheid. Wenn Ihr einfach ein Konflikt oder Zurückbuchung einleitet, werdet ihr permanent von der Benutzung dieser Webseite verbannt und verliert den Zugriff auf alle Addons, welche Ihr hier bereits gekauft hattet.
Mit freundlichen Grüßen, Richard Gmodstore.
Amethyst is creating script errors, why is paypal doing this.
gmodstore when???
tfw the developer is offline
Richard,
Thanks for posting this as it gives everybody a heads up of whats currently going on with paypal. I myself have had issues wtih paypal over the past few hours in regards to people purchasing websites of me. This is something that I hope is resolved promptly. I have spoken with a friend who works in a paypal data centre. He explained to me that they have been experiencing some general server issues which is possibly the result for the API issue.
Regards, Kris
ByKristovisionat 17th of May 2017 21:18:03
Richard,Thanks for posting this as it gives everybody a heads up of whats currently going on with paypal. I myself have had issues wtih paypal over the past few hours in regards to people purchasing websites of me. This is something that I hope is resolved promptly. I have spoken with a friend who works in a paypal data centre. He explained to me that they have been experiencing some general server issues which is possibly the result for the API issue.Regards,Kris
tell them to hurry up and get their shit together
still not getting my stuff what the hell?
ByAndy Blackat 17th of May 2017 23:31:31
still not getting my stuff what the hell?
When it comes to issues like these, if the developer doesn't assign the purchase manually, it may take up to 48 hours for the API to catch up.
i bought like 4 addons never got them
@Andy -- We've already announced it's not an issue with us. It is PayPal's wonderful API system. Nothing at all we can do. If you don't want to wait until PayPal catches back up, you'll need to private message the developer. And then wait on them to respond (depending on what timezone they are in, they may be asleep, away, etc) The delay could last the rest of today, could even go into tomorrow. PayPal not sending the data to our site has absolutely nothing to do with us. I've already said this.
@octbvtian: Same thing. You'll either need to wait, or PM the developer.
Read the entire original post guys, that's why it was made. So people aren't being clueless and saying what the hell. You know the reason, and we are giving you options.
... for real
why we can´t Pay with Paysafecard here Paypal is not secure !
PayPal is secure though, they're just slow at fixing issues. Whether or not we will provide Paysafecard and other payment methods in the future really depends on G2A Pay improving their service though, we really don't know whether we'll use it or not at this point.
When you have dreams....
PayPal
ByMarcuzat 18th of May 2017 09:37:53
PayPal is secure though, they're just slow at fixing issues. Whether or not we will provide Paysafecard and other payment methods in the future really depends on G2A Pay improving their service though, we really don't know whether we'll use it or not at this point.
I tried to apply for G2A Pay and filled in all legal documents in December last year. Have been trying to contact them every couple of weeks but for some reason they don't respond or when they respond they are not cooperating in any way to finish the application. Only 1 thing you need with G2A Pay, a lot of time and patience.
ByDJReForat 18th of May 2017 10:09:25
I tried to apply for G2A Pay and filled in all legal documents in December last year. Have been trying to contact them every couple of weeks but for some reason they don't respond or when they respond they are not cooperating in any way to finish the application. Only 1 thing you need with G2A Pay, a lot of time and patience.
G2A Pay contacted us about integrating it. Our application is already accepted, they do respond to us because they're interested in a share of our income :p
We're requiring them to do a few modifications to even consider using them however, there are certain features we need but they don't have.
ByRichardat 17th of May 2017 19:49:15
Over the past day or so, customers have been complaining about scripts not being added to their accounts once paid for. If this is the case with you, please contact the developer that you purchased the script from, with a copy of your PayPal invoice and associated paypal e-mail address. The developer can grant manual access for your account to the script.We want to stress that if you purchase a script, and notice that it is not listed in your purchased scripts section; pleasedo notstart requesting refunds or assuming your money was just taken. This is just a minor issue with PayPal.Unfortunately, the PayPal API is having a seizure at the moment and there's nothing we can do on our end to correct this issue. The pending purchases will eventually push out of the queue and everything will be restored to normal(ish). This is an issue with PayPal; NOT Gmodstore.No need to keep posting threads, simply contact the developer. Everything should be back to normal operations soon enough. We apologize for the inconvenience.Regards,RichardGmodstore
I'm French (Google translation) how I do because my friend bought it yesterday the menu atlaschat and f4 Menu Arrivia but it is on behalf of his mother how he has to do, thanks. DinamikZ_War ^^
What if the devs don't answer? How long do we give them and where do we go from there?
At least 24 hours. If they don't answer after that then create a refund request, but don't escalate it to a dispute yet.
ByMarcuzat 18th of May 2017 17:32:01
At least 24 hours. If they don't answer after that then create a refund request, but don't escalate it to a dispute yet.
I want to highlight this especially - if you file a dispute it is very likely that you will be banned.
Request a refund and if nothing happens from there (as in several days go by) then contact one of the moderators. Do not attempt to chargeback or dispute, we will not allow that.