I dont get support

Hi, you've not contacted me in over 10 days. I helped you over Steam after the ticket, hence why there was no response there.

The last time you tried to contact me (besides 10 days ago, in which I was not notified of the message - likely due to Steam's terrible mobile app) I replied within 4 minutes (I'm not here 24/7 unfortunately) and you did not reply to me.

The reason I have not messaged you since, is because you have not messaged me since.

Not only that I did tell you the issue several times prior over Steam, which you didn't see to make an attempt to resolve.

Please do get in contact with me on Steam and I'd be happy to see what I can do.

As the screens are showing, i tryed, multiple times, to contact you. Every time without success. You were playing games, there was not even a "give me a sec" or "i will reply in a few", there was nothing. Now where i wrote here you are willed "to help" and i dont see that you can (or want to) fix it, else you would have done so.

To be fair developers do not by any means have to give full dedicated support especially since it looks like you're just having setup issues and the script works perfectly fine.

This being said you should use tickets instead of steam chat, live support always gets annoying and most of the time autistic for the developer because he has a constant flow of people not knowing how to setup their script flooding their messages.

BysH0CkFiR3at 9th of February 2018 17:57:20

As the screens are showing, i tryed, multiple times, to contact you. Every time without success.You were playing games, there was not even a "give me a sec" or "i will reply in a few", there was nothing.Now where i wrote here you are willed "to help" and i dont see that you can (or want to) fix it, else you would have done so.

wtf dude, he has a life too, you know. Just because you paid $5, doesn't mean he is supposed to dedicate all of his free time to you, and only you. Luna said it, you need help with setting it up, not with the script not working.

You should be greatful for him even trying to help you, a lot of people would just disregard someone as annoying as yourself.

Rule of thumb for most developers, steam does NOT count for support, and developers are NOT obligated to provide support over steam. That's why there's a ticket system here. I refuse to accept anyone on my steam account for support. It becomes too much.

Luna, i was setting up everything like in the HowTo, connor also told that this script was created for linux (but there was nothing for windows, he had to send me files / a link also to get it "working")

I also used the Script Support as you can see, but point 1, its too long, IF he will answer (i saw him also in this time ~ 1 week offline, i wrote richard about that), also he was playing games (nothing against that) but he could even give me ANY answer

SaturdayHeroes, sure he has a life, but as you can see in my screens, he was playing games, he was never answering. Thats the point why i went this way.

Yes richard, thats true, but it was his idea to go on with steam, i only accepted.

But now we are at the same point, if he will give support (what he should do) he should do until its finished and not abort it while support is still running

The script works perfectly fine on Windows. It isn't a hacky way to get it 'working', it's literally because it's designed to be used on Linux, that is stated in the description although there is no issue with Windows. All I did was send you the Windows installer executable, rather than you using the Linux one as per the guide.

The image you sent me in the ticket had you running a pm2 command I had never even mentioned in our conversation or in the guide, so I have no idea what you were doing there.

Once again it comes down to you contacting me on Steam after the last ticket reply, meaning I didn't need to reply as I'd just covered that in our conversation.

I'm sorry to say but the cost of 1 post-Brexit toblerone won't get you 24/7 support. I'm willing to barter for 3 or 4 though.

Once again, please do contact me in the ticket with your issue and I'll see what I can do.

BysH0CkFiR3at 9th of February 2018 23:10:18

I also used the Script Support as you can see, but point 1, its too long, IF he will answer (i saw him also in this time ~ 1 week offline, i wrote richard about that), also he was playing games (nothing against that) but he could even give me ANY answerSaturdayHeroes, sure he has a life, but as you can see in my screens, he was playing games, he was never answering. Thats the point why i went this way.

Yeah, this is exactly what I fucking mean. You think that all of us, developers are basically dedicated to gmod and we don't want to do anything else, that's not the fucking case. You don't even know how annoying it can get when you want to put your mind off gmod and you get spammed with messages. Keep in mind you're not on your own little island and other people need help as well, just be fucking patient. I don't understand, what do you even want happening here?

Why even look on his steam? Open a ticket and just wait until its answered, looking on his profile to see if he's playing a game is stupid, seriously. Also, acknowledge the fact you're not special, you don't get 24h support. I'm surprised he even tried to help you over steam.

Its not that i want or get 24/7 support. I know that developers (especially for gmod addons) are busy with other customers, but after i didnt got any reply for days, i was worried if he cant or he dont want to help me on.

I will try it (again) with the ticket system, please close this threat (befor other will flame and insult also)